COMMUNITY LIAISON

  • Charleston, WV
  • Posted: May 14, 2019
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Summary

  • Basic Description
    • Responsible for supporting community based registration and marketing efforts for CAMC Health System. Responsible for making hospital discharge follow-up appointments with Primary Care Providers for all hospitalist patients at General, Memorial and Teays Valley Hospitals.  Responsible for processing confirmation letters to patients, physicians, and customers.  Answer marketing calls and schedule new patient appointments for CAMC Ambulatory physicians with our Patient Direct Connect Program.  Answer phone calls for CAMC Ambulatory Physicians providing scheduling of appointments and assisting callers with questions or needs.
  • Specialized Knowledge, Experience and Skills
    (Education, Experience and Skills required to fully perform the requirements of the position)
    • Degree / Education
      • Associate Degree in related field
      • See Acceptable Substitutions
    • Level of Experience
      • 1 year related experience in healthcare
    • Lic./Cert./Reg.
      • All licensure must be current/valid and from the state of West Virginia.
    • Typing/Word Processing skills required for this position
    • Computer Skills required for this position
      • Microsoft Excel experience
      • Basic PC skills
      • Knowledge of Cerner Scheduling Appointment Books and Power Chart is an advantage. 
    • Other Required Areas of Knowledge, Skills and Abilities
      • ANALYTICAL SKILLS
      • APPLIES KNOWLEDGE TO NEW SITUATIONS
      • BOOKKEEPING
      • COMMUNITY RESOURCE KNOWLEDGE
      • CUSTOMER SERVICE
      • DECISION MAKING
      • EMPLOYEE RELATIONS
      • FLEXIBLE SCHEDULE
      • HANDLE MULTIPLE ASSIGNMENTS
      • JUDGEMENT
      • KEYBOARDING
      • MATH SIMPLE
      • ORGANIZATION
      • OTHER
      • PROBLEM SOLVING
      • PROJECT MANAGEMENT
      • TEAMWORK
      • VERBAL COMMUNICATION
      • WORK INDEPENDENTLY
      • WRITTEN COMMUNICATION
    • Acceptable SUBSTITUTIONS (if any)
      • HS Diploma and 3 years experience in a Healthcare setting (Hospital, Clinic or Physician office) or LPN with 1 year experience may substitute for an Associate Degree.
    • Patient Group Knowledge (Only applies to positions with direct patient contact)
      • The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.
    • Assigns work to or supervises others
    • Competency Statement
      • Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.
    • Minimum Requirement Comments
      • Incumbent must be quick-thinking, organized, a team player, able to handle multiple tasks, able to work independently and professional in their demeanor and attitude to the person on the other end of the phone and their co-workers.  Must have excellent communication skills. 
  • Physical Requirements
    (Essential physical requirements)
    • PHYSICAL REQUIREMENTS
      • VISION
      • HAND COORDINATION
      • ARM COORDINATION
      • HEARING
      • KNEELING
      • SQUATTING
      • CROUCHING/STOOPING
      • LIFTING IRREGULAR LOADS
    • Activities Requiring Time
      • Sitting - 8 hr
      • Walking - 1 hr
    • Lifting
      • Up to 10 lbs - Frequent
      • 11 to 24 lbs - Frequent
    • Pushing
    • Reaching / Pulling
      • Up to 10 lbs - Frequent
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Job Information

CAMC General Hospital-10
Call Center
.5 Pro Rata - Day Shift
Professional
Req #: 17371-14238

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