CUSTOMER SUPPORT ANALYST 1

  • Charleston, WV
  • Posted: September 13, 2019
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Summary

  • This position is in CAMC's Data Center,  is technical in nature,  prefrences is given to those with apilicable skills.
  • Basic Description
    • Primary Duty - Data Center: Operates and monitors computer and peripheral equipment, such as printers, tape and disk drives. Selects and loads input and output, observes operation of equipment, control panels, error lights, verification printouts, error messages, and faulty output. Researches error messages and may manipulate console to re-sequence job steps after a job is interrupted. Assist in Customer Support Center activities as needed.
    • Secondary Duty- Customer Support Center: Applies learned knowledge of information systems products and services to assist internal users on simple to complex matters. Responsible for recognizing, researching, isolating and resolving information systems problems. Coordinate referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training, and follow-up. May provide information system library support. Assist in Data Center activities as needed
  • Specialized Knowledge, Experience and Skills
    (Education, Experience and Skills required to fully perform the requirements of the position)
    • Degree / Education
      • High School Dipoloma or equivalent or equivalent experience
    • Level of Experience
      • 0-2 years’ experience
    • Lic./Cert./Reg.
      • All licensure must be current/valid and from the state of West Virginia.
    • Typing/Word Processing skills required for this position
      • N/A
    • Computer Skills required for this position
      • Must have demonstratable technicial/computer skills.   
      • .
    • Other Required Areas of Knowledge, Skills and Abilities
      • ANALYTICAL SKILLS
      • APPLIES KNOWLEDGE TO NEW SITUATIONS
      • BOOKKEEPING
      • CUSTOMER SERVICE
      • DECISION MAKING
      • EMPLOYEE RELATIONS
      • HANDLE MULTIPLE ASSIGNMENTS
      • JUDGEMENT
      • KEYBOARDING
      • MATH COMPLEX
      • MATH SIMPLE
      • ORGANIZATION
      • PROBLEM SOLVING
      • PROJECT MANAGEMENT
      • PUBLIC SPEAKING
      • TEAMWORK
      • VERBAL COMMUNICATION
      • WORK INDEPENDENTLY
      • WRITTEN COMMUNICATION
    • Acceptable SUBSTITUTIONS (if any)
    • Patient Group Knowledge (Only applies to positions with direct patient contact)
      • The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.
    • Assigns work to or supervises others
    • Competency Statement
      • Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.
    • Minimum Requirement Comments
  • Physical Requirements
    (Essential physical requirements)
    • PHYSICAL REQUIREMENTS
      • Hand Coordination
      • Arm Coordination
      • Kneeling
      • Vision
      • Hearing
      • Squatting
      • Crouching/Stooping
      • Twisting Upper Body
    • Activities Requiring Time
      • Sitting - 6 hr
      • Standing - 1 hr
      • Walking - 1 hr
    • Lifting
      • Up to 10 lbs - Often
    • Pushing
      • Up to 10 lbs - Often
    • Reaching / Pulling
      • Up to 10 lbs - Often
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Job Information

CAMC General Hospital-10
Customer Support Center
Full Time - Night Shift
Professional
Req #: 19264-15991

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