DESKTOP SUPPORT ANALYST 1

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  • Charleston, WV
  • Posted: February 27, 2020
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Summary

  • Basic Description
    • Installs and supports new and/or existing microprocessor-based computing systems and associated peripheral computing devices. Determines required hardware and software collaboratively with end-users and other appropriate I/S support groups, and in accordance with accepted I/S standards, policies and procedures. Responds to outages and other critical events, including go-live support and on-call requests outside of core business hours. May troubleshoot with other I/S teams. May train end-users in the use of equipment.
  • Specialized Knowledge, Experience and Skills
    (Education, Experience and Skills required to fully perform the requirements of the position)
    • Degree / Education
      • High School Diploma or equivalent or equivalent experience
    • Level of Experience
      • 0-2 years of experience in area of specialization
    • Lic./Cert./Reg.
      • All licensure must be current/valid and from the state of West Virginia.
    • Typing/Word Processing skills required for this position
      • N/A
    • Computer Skills required for this position
      • Microsoft Office (Word, Excel. PowerPoint)
      • Basic PC Skills
      • Must complete Formal Software Training with applicable vendors within 12 months of hire
    • Other Required Areas of Knowledge, Skills and Abilities
      • Analytical Skills
      • Applies knowledge to new situations
      • Customer Service
      • Decision Making
      • Employee Relations
      • Flexible Schedule
      • Handle Multiple Assignments
      • Judgment
      • Keyboarding
      • Math Simple
      • Organization
      • Problem Solving
      • Teamwork
      • Verbal Communication
      • Work Independently
      • Written Communication
    • Acceptable SUBSTITUTIONS (if any)
    • Patient Group Knowledge (Only applies to positions with direct patient contact)
      • The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.
    • Assigns work to or supervises others
    • Competency Statement
      • Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.
    • Minimum Requirement Comments
  • Physical Requirements
    (Essential physical requirements)
    • PHYSICAL REQUIREMENTS
      • Vision
      • Hearing
      • Squatting
      • Crouching/Stooping
      • Hand Coordination
      • Arm Coordination
      • Kneeling
      • Twisting Upper Body
    • Activities Requiring Time
      • Sitting - 6 hr
      • Standing - 1 hr
      • Walking - 1 hr
    • Lifting
      • Up to 10 lbs - Often
    • Pushing
      • Up to 10 lbs - Often
    • Reaching / Pulling
      • Up to 10 lbs - Often
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Job Information

Req #: 20521-17145